For a long time, if you worked in a company you were considered an employee. Lately, I have seen a trend away from that term towards the more favorably regarded associate. It’s supposed to sound more like you are a part of the big picture and not just a person employed by an impersonal corporation. You won’t see the word employee here but you will see associate and agent mixed throughout. I distinguish between the two by using associate when I am writing about a person’s career and personable traits and agent when I am referring to his or her role within the Help Desk itself. If this is confusing, you can go with the assumption that the two are interchangeable.
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