I started above, and will use throughout, the name Help Desk to describe the person(s) or group that functions to support your department and company. Personally, I dislike the term because it’s old-fashioned and doesn’t give the credit a well-oiled department deserves, but it is the most popular. Once I was in a position to name the group, I used the term Support Center. Even this name is supportive or reactive but it’s a bit more fashionable than Help Desk. (It did draw many comments towards Sports Center, however, which is not necessarily a bad thing.) We then decided to go to Customer Services and finally to Technical Customer Service. Other terms I have seen are Support Services, User Support, Technical Support, Competency Center, IS Support, Customer Care, and on and on. Mix in the words Support, Help, Customer, User, Technical, and Service and somewhere you will get a good name!
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