The Big Help Desk » Help Desk

The Best Help Desks On The Internet

admin — Tue, 20 Jul 2010 13:11:18 +0000

If you are having a technical issue with your computer, and you need assistance, your best bet is to call your manufacturers technical support line. In most cases, technical support is part of the package when you first purchased your computer. If, for some reason, you are unable to use your computer manufacturers help desk services, here are a few free help desk sites on the Internet.

Tech Support Guy claims to be the #1 tech support site on the web and can be found at http://www.helponthe.net. Tech Support Guy help desk site offers free assistance to users of Microsoft Windows 95, 98, NT, ME, 2000, XP and Linux.

This site is free because it is run completely by volunteers and is paid for by donations. Donations are requested but not required to use this site. The way this site works is that first you must search the topic of you problem. If you can’t find it, then you can post your technical issue on one of Tech Support Guy’s forum pages where other users of the site will try and assist you.

One positive aspect of this site is that it has an extensive forum of questions from previous users so you will most likely receive the answer to your technical issue pretty quickly. One negative aspect of this site is that it is up to you to find the answer to your technical issue. There isn’t a customer service support representative to walk you through your technical issue at this help desk.

5 S tar Support technical services can be found on the web at http://www.5starsupport.com. This help desk provides support to users of Windows, Linux, Internet Explorer, Outlook Express, Netscape, Windows Messenger, AOL, Networking troubleshooting, Microsoft Office Products.

Simply enter your technical issue in a web form that will be emailed to several volunteer technical support representatives and then wait to receive your reply back. You may receive several replies from several different representatives and each solution may be different. You may email the representative back if you are unable to satisfactorily fix your technical issue.

For people who want a solution faster, there is a method available where you can phone a computer support specialist and they can talk you through a solution to your technical issue. There is a small fee for this service however and can be purchased in annual, monthly or per incident increments.

Another service the 5 star offers is free PC help tutorials on topics such as Clean Installation of Windows XP, Install a Home Network, Configuring a Network Card and Partition a Hard Drive.

Suggest A Fix can be found at http://www.suggestafix.com. This site also is run by volunteers but is a free service. It is forum based as well and you need to take the time to scroll through the posting to find something that matches your particular issue. However, in the toolbar virus information and tutorials are also available as quick options.

The best thing about the forums is that you will usually receive good quality answers to your technical or general computing questions. There are a few dedicated people that seem to field a majority of the questions, so depending on the time and day; your answers may vary greatly.

Biggest Supporter for Successful Business

admin — Sun, 15 Nov 2009 00:20:00 +0000

People may look down the position of a helpdesk. They may think that this helpdesk is just their servant. They may think that helpdesk is a place for them to spill out all the angers to the company. It is not true.

It is true that this helpdesk, or customer service, is the one who will answer all the phone calls from the customers who want to ask questions about the company’s products or to complaint about the defects of the products. But helpdesk is not the one to be blamed for all the imperfectness of a company’s products. Helpdesk has bigger role in a company. This division is the most important gateway for company to touch its customers. Through the helpdesk, a company will be able to maintain the loyalty of its customers. In business’ point of view, loyal customers mean long lasting successfulness and maximum profit. So, having an excellent helpdesk will give a company a great chance to reach the top of a business world.

As the conclusion, a helpdesk cannot be seen in a glance. This division should be seen as a whole of company’s biggest supporters to make its business grows in better situation and condition.

The Importance of Helpdesk for Customers’ Loyalty

admin — Thu, 05 Nov 2009 00:02:37 +0000

There is a department in a company of which duty is giving direct services to the company’s customers. The department is called as Helpdesk. The duty of the employees in this department is receiving all the calls from the customers which can be comments, supports, complaints, or just a wrong dial up.

For some people, working in a Helpdesk division is kind of disgusting and has no prestige. But it is not true. It is wrong because Helpdesk is the ore of the company. This division is the one which fully support the company as the first division which has ability to interact with the customers directly. Thus, a company will treasure this division and try to find the best and the most polite person to fill the position of a helpdesk. Furthermore, a helpdesk which sometimes is also called as customer service can determine the quality of the services from a company. It is because helpdesk is the representation of the company in giving full and complete services to its customers.

So, if the helpdesk has no good performance in doing its duty to deliver the comfort and the reliability, then the customers will think that the company has no good services. As the result, a company may lose its customers because of the dissatisfaction.

Help Desk, Support Center, and User Support

admin — Fri, 16 Oct 2009 04:23:54 +0000

I started above, and will use throughout, the name Help Desk to describe the person(s) or group that functions to support your department and company. Personally, I dislike the term because it’s old-fashioned and doesn’t give the credit a well-oiled department deserves, but it is the most popular. Once I was in a position to name the group, I used the term Support Center. Even this name is supportive or reactive but it’s a bit more fashionable than Help Desk. (It did draw many comments towards Sports Center, however, which is not necessarily a bad thing.) We then decided to go to Customer Services and finally to Technical Customer Service. Other terms I have seen are Support Services, User Support, Technical Support, Competency Center, IS Support, Customer Care, and on and on. Mix in the words Support, Help, Customer, User, Technical, and Service and somewhere you will get a good name!

Defining a Help Desk

admin — Sat, 10 Oct 2009 04:07:01 +0000

For purposes of this book, we will define a Help Desk as a formal organization that provides support functions to users of the company’s product, services, or technology. Let’s break this statement down and analyze it phrase by phrase. A formal organization that. Support can be a full-time job or part of someone’s job; for example, a programmer may also take phone calls with questions on the software he or she is coding. But a Help Desk is an organized effort with an expressed purpose.

A Help Desk can be staffed by one person wearing many hats or by literally thousands of people supporting scores of functions in the business. Provides support functions. This can be reactive, as in “I sit by the phone and wait for someone to call,” or proactive, looking for ways to make users more productive and effective in their jobs. Support can be break/fix, as in “my printer jammed,” training, as in “the correct way to enter a purchase order on the system is…,” or behind the scenes administration, as in “keeping the network up all day every day.” …to users of the company’s products, services, or technology. The users (or customers, to sound friendlier) are the ones calling or are in need of the services you provide. The products, services, and technology are the point of the need. It may be a product your company manufacturers, a PC, printer, software, or telephone.

Help Desks are not as well known as applications development, database administration, or network management. You cannot get a college degree majoring in Help Desk; for that matter, I have never even seen a college class on the topic. I worked for years in a Help Desk before I could get my mom to understand what I did. Granted, I didn’t mind that she told her friends, “My son runs the computer department,” for lack of a better explanation! What you see is the recognition of the Help Desk profession. The Bureau of Labor estimates there are over 450,000 Help Desk professionals now employed. The Help Desk Institute feels this number is closer to 560,000, which will double in the next ten years. College majors may not exist for a Help Desk career, but certifications and professional organizations are popping up all over. It is even fair to say that if you consider yourself a quality IT shop that will expand into the electronic commerce arena, you are behind the times if you don’t have a formal Help Desk in place. You are behind because service, for customers or technology, has taken over electronic commerce and those businesses that cannot deliver quality customer service will not succeed in the long term.